Shipping & Returns
We send out all orders in our Heirloom branded organic cotton dust bags. These have been beautifully made by the Nitu Singh foundation who provide craft skills training, language lessons, finance and computer skills to some of the poorest women in Delhi.
Parcels are packaged using recycled cardboard boxes and tape.
We are a tiny team and so process orders twice per week; Mondays and Thursdays. If your order is particularly urgent please contact us and we will try our best to get it to you as quick as we can.
UK Standard Delivery: Small Parcel £8, Large & XL parcel £12
Items should arrive within 1-3 working days from dispatch. An email will be sent to you on the day the order is shipped.
European Delivery: Small Parcel £15, Large & XL parcel £20
Items will be sent via UPS, which will usually arrive within a week. An email and tracking number will be sent to you on the day the order is shipped.
US & Rest of world Delivery: Small Parcel £25, Large parcel £40, XL parcel £60
Items will be sent via DHL or UPS, which will usually arrive within a week. An email and tracking number will be sent to you on the day the order is shipped.
* Please note for all International orders; you may be charged a customs duty on your parcel depending on the country that you are based. Heirloom is not responsible for the payment of these taxes. You will be contacted by the shipping company once your order reaches customs to let you know the amount to pay, which may have an affect on delivery time.
Refunds and Returns
All pieces go through rigorous quality control checks before sending. However, if you are at all dissatisfied with the product we will issue a refund. Please note this excludes all shipping costs, duties and taxes which are to be covered by the customer.
Please inform us of the return via; firstname.lastname@example.org. Once received back in the same un-used condition, your account will be credited within 14 days.
For UK customers; please return the goods using a tracked / signed for local courier service.
For international customers; please contact us and we will create a returns label for you. The cost of this return will be deducted from the refund total.
*Please note; Heirloom pieces are made entirely by hand and in partnership with rural artisan groups. Each piece therefore is a one off with occasional irregularities in the weave, dye and stitching being part of its natural beauty!
We always try to ensure that the photographs on our website accurately represent the final product, however please understand that as we are using hand techniques and natural dyes there can be some discrepancies.